Legal
Refund Policy
Last updated: May 2026
1. SellLink subscription payments
SellLink subscription payments give sellers access to paid plan features for the selected billing period. Because paid access is activated manually during the early launch stage, sellers should confirm the selected plan and billing period before sending payment proof.
2. Refund requests
Refund requests for SellLink subscription payments may be reviewed case by case. A refund is not guaranteed after a plan has been activated and used, but SellLink may consider support issues, duplicate payments, wrong plan activation, or accidental overpayment.
3. Seller-customer transactions
SellLink does not collect customer payments for sellers and does not take transaction fees. Product refunds, exchanges, failed deliveries, wrong items, damaged items, and buyer-seller disputes are handled directly between the customer and the seller.
4. Upgrade mistakes
If a seller paid for the wrong plan or billing period, the seller should contact SellLink support quickly with the business name, payment reference, requested plan, amount paid, and the correct plan they intended to purchase.
5. Processing time
Where SellLink approves a refund or adjustment, the processing time may depend on the payment method, mobile money provider, bank, or manual support review process.